Frequently Asked Questions

📦 How long does shipping take?

Standard shipping takes 7-15 business days. We offer free worldwide shipping on all orders.

↩️ What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, contact us at support@lumoratek.store for a full refund.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

🔒 Is my payment information secure?

Absolutely. Our store uses SSL encryption and all payments are processed through Shopify's secure payment system.

📧 How do I contact customer support?

Email us at support@lumoratek.store. We respond within 24 hours.

🌍 Do you ship internationally?

Yes! We offer free worldwide shipping to most countries.

📋 How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real-time.

🎁 Can I return a gift?

Yes, gifts can be returned within our 30-day return window. The original purchaser will receive the refund.